- #I ACCIDENTKY RESET MY INFINITY BOX HOW TO#
- #I ACCIDENTKY RESET MY INFINITY BOX SERIAL NUMBER#
- #I ACCIDENTKY RESET MY INFINITY BOX FULL#
- #I ACCIDENTKY RESET MY INFINITY BOX TV#
- #I ACCIDENTKY RESET MY INFINITY BOX FREE#
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#I ACCIDENTKY RESET MY INFINITY BOX HOW TO#
SEE ALSO: How to Program Your Comcast Remote Without a Programming Code However, this is the slowest way to repair your problem as it might take days or a couple of weeks to arrive. While you’re chatting with support - 1–800–934–6489 - just request a new set-top box.Īs long as you’re paying for Comcast services and the representative on the phone believes it’s a technical error, they should have no problem shipping you out a new box for free. If all else fails, perhaps the lifespan of that set-top box has reached its end.
#I ACCIDENTKY RESET MY INFINITY BOX SERIAL NUMBER#
This should fix the problem, though you’ll have to provide the serial number located on the back. If the error message clearly states that your set-top box is inactive (and you know you’re still paying for it) just ask right away to refresh the signal to that box.
#I ACCIDENTKY RESET MY INFINITY BOX TV#
If there is an RDK error code on your TV screen, read it to them right away. Second, Comcast representatives can often take their sweet time on the phone running through all possible scenarios.
#I ACCIDENTKY RESET MY INFINITY BOX FULL#
A support assistant will probably ask you for your full name, phone number associated with your Comcast account and the last four digits of the primary account holder’s social security number. Help is a call away | Shutterstockįirst, have some information ready to verify your identity.
Give them a call for help, but here are some important details you need to know.
Call Support and Ask to Refresh SignalĬomcast’s customer service number is 1–800-XFINITY, or 1–800–934–6489. We’ve already written a pretty thorough guide on the steps you can take via Comcast’s My Account app to solve more general issues than this. (You may have already done this if you unplugged the box and plugged it back in.)Ĭhoose Common Problems & Solutions for Xfinity tutorials and troubleshooting guides. Then pick one of a few different solution options.Ĭhoose Troubleshooting to answer a few questions about the problem and have Comcast try to solve it for you over the air.Ĭhoose Restart the Device to restart the device remotely. Choose the set-top box within your home that’s causing you trouble.
#I ACCIDENTKY RESET MY INFINITY BOX FREE#
If you have your online account set up with Comcast, do try downloading the free My Account app for iOS or Android. The My Account app has several troubleshooting features that can even repair a set-top box remotely without talking to a support assistant or requiring any work on your end at all. Use Comcast’s My Account App to Troubleshootįor a company that people really love to hate, Comcast seriously has a fantastic mobile app.
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